Facebook Instagram Youtube Tiktok

Contact

We’re Here to Help!

If you have any questions, don’t hesitate to get in touch with us.
Our team will be happy to assist you and ensure you enjoy an exceptional experience.

WhatsApp
Email
Facebook Instagram Youtube Tiktok

Contact Us for a Unique Experience

Fill out the form below and one of our specialists will contact you to help plan an unforgettable experience with Solmar Rentals.

Únete a Nuestra Comunidad y Recibe Exclusivas Ofertas

Suscríbete a nuestro newsletter y sé el primero en recibir ofertas especiales en villas de lujo, experiencias inigualables, y participar en sorteos exclusivos.

Descubre nuevos destinos en la Riviera Maya y planea tu próxima escapada con Solmar Rentals.

FAQs - Frequently Asked Questions

Before contacting us, check our Frequently Asked Questions section, where you can find answers to the most common inquiries about reservations, cancellation policies, and services.

You will have a concierge available to assist you throughout your stay. Don’t hesitate to reach out—we’re here to help:

  • Line 1: +52 999 101 8090

  • Line 2: +52 998 143 9633

  • Line 3: +52 998 244 5033

Check-in is at 3:00 p.m. and check-out is at 11:00 a.m.

If you need a late check-out, contact our concierge team—it can be arranged for an additional fee.

Yes, we offer special rates for longer stays. Our customer service team will work with you to provide the best possible price.

Yes, but you must notify our concierge team to properly register any external visitors. Please note there is a capacity limitfor visitors if an event fee has not been paid (applicable only to event-friendly properties).

Each property has its own specifics, and our concierge team will provide the exact rules for your stay. Some general rules for all our properties include:

  • No illegal drugs or activities are allowed inside or in common areas.

  • No smoking inside the property.

  • Only registered guests are allowed.

  • No parties or large gatherings.

  • Keep noise to a minimum between 10:00 p.m. and 10:00 a.m.

  • Take care of your key; there is a fee for loss.

  • Do not share your key or access code with unregistered guests.

  • Check our pet policy in advance.

  • Respect check-in and check-out times.

  • Turn off air conditioning and lights when leaving.

  • Make sure doors and windows are securely closed when not in the property.

And most importantly: enjoy your stay!

To make your visit to Cancun unforgettable, our concierge service can help you book with trusted providers:

  • Airport transfers

  • Private transportation and car rentals

  • Tours and excursions

  • Yacht rentals

  • Massages and spa services

  • Private chef or bartender

  • Babysitter recommendations

  • Special surprises and much more

Don’t hesitate to contact us—we’ll be happy to assist you!

Yes, we offer yacht rentals—there’s no better way to experience the turquoise waters of Cancun.

You can visit the Yachts section on our website for more details or contact our concierge team, who will gladly assist you in arranging it.

No, airport transportation is not included, but we can provide it at the best available price.

You can check the Transportation section on our website for more details or contact our concierge team—they’ll be happy to help you arrange it.

Yes. We offer several properties that are perfect for weddings and special events.

If a property is event-ready, you’ll see the Event Friendly label on its listing page. You can also reach out to our concierge team—we’ll be happy to help you find the ideal property for your celebration.

Each listing’s main amenities are detailed on its description page. While every property is unique, all of them include essential features such as:

  • Air conditioning

  • Wi-Fi

  • Fully equipped kitchen

  • Comfortable beds with linens

  • Towels and basic bathroom essentials

Some properties also offer premium services like housekeeping, butler, or a private chef.

Our cancellation policy varies by property. On each listing’s page, you’ll find a dedicated Cancellation Policy section with all the details.

If you prefer, you can also ask our reservations team during the booking process. Additionally, the policy will be clearly outlined in your rental agreement.

Yes! Our properties are located in exclusive, well-supervised areas of Cancun, so you can enjoy your stay with complete peace of mind.

Still, we recommend the same precautions you would take anywhere:

  • Don’t display valuables

  • Keep an eye on your belongings in public spaces

  • Stay aware of your surroundings

  • Drink responsibly

  • Use trusted transportation

  • Avoid walking alone late at night in unfamiliar areas

  • Ask locals for advice to avoid scams

In our areas, walking at night is not a problem.
If you have any questions or concerns, we’re here to help.